Shipping Policy
Shipping Policy
Thank you for shopping with us! We are committed to providing you with the best possible shipping experience. Please read our shipping policy below for details on how we process and ship your orders.
1. Shipping Timeframes
Processing Time: Orders are processed within 1–7 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day.
Shipping Times: The estimated delivery time will depend on the shipping method selected at checkout:
Standard Shipping: 5–7 business days.
Expedited Shipping: 2–3 business days.
Overnight Shipping: 1 business day.
Please note: These timeframes are estimates and may vary based on shipping carrier delays.
2. Shipping Rates
Shipping rates are calculated based on the weight and dimensions of your order and your delivery address.
You can view the shipping cost at checkout before completing your purchase.
3. Free Shipping
We offer free standard shipping.
For international orders, the free shipping offer may vary.
4. Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can track your package by visiting the carrier’s website or using the tracking tool provided in your email.
5. Shipping Restrictions
We do not ship to P.O. Boxes or APO/FPO addresses.
Certain products may be restricted from international shipping. If this applies to your order, you will be notified during checkout.
6. Damaged or Lost Packages
If your package is damaged during transit, please contact us within 7 days of receiving your order. We will work with you and the shipping carrier to resolve the issue.
If your package is lost or undelivered, please reach out to us immediately. We will file a claim with the carrier and provide assistance in locating your package.
7. International Shipping (If applicable)
For international orders, customs duties, taxes, and fees may apply, which are the responsibility of the customer. These fees are determined by the destination country and are not included in your order total.
Delivery times for international shipments may vary depending on customs clearance and the destination country.
8. Address Accuracy
Please ensure that all shipping information is accurate before placing your order. We are not responsible for delays or misdeliveries due to incorrect address details. If you notice an error in your shipping address, please contact us immediately.
9. Contact Us
If you have any questions or need assistance regarding shipping, feel free to contact our customer service team at jackshopify@hotmail.com. We are happy to help!